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We process customer support and user context logs under the lawful bases of contractual necessity and legitimate interests. We obtain explicit consent before processing sensitive data categories.
European Union users retain the right to access, erase, restrict, and export personal information. Submit requests to dpo@hello24x7.com and receive a response within 30 days.
We execute Data Processing Agreements (DPAs) with all enterprise customers and guarantee that all subprocessors comply with EU privacy protection standards under Article 28.
Cross-border data transfers are governed by Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring equivalent protection outside the EU.
Questions about our legal policies? legal@hello24x7.com